FAQS
We've got you covered! To track your order, please check the tracking information provided in your confirmation email/SMS. If you have any further questions or need assistance, feel free to reach out to our dedicated support team at +966115103214 anytime from 9am to 9pm KSA time!
As we do our best to get your order to you as quickly as possible, sometimes that means we can’t cancel or change your order if it’s already been prepared and shipped. However, there is a limited time of 30 minutes after placing your order that you may be able to cancel the items. You can do this from the “My Orders” section in your account.
If you have any further questions or need assistance, feel free to reach out to our dedicated support team at +966115103214 anytime from 9am to 9pm!
Please note that it may take up to 15 minutes for your confirmation email to land in your inbox. Remember to also check your spam or junk folder just in case! If you still didn’t get it, please give us a call to help out!
It looks like the product might be out of stock now! Sometimes, an item is available when you add it to your basket, but it sells out by the time you check out. The website will keep the item in your basket with a note saying it's out of stock. To complete your purchase, please remove the out-of-stock item and proceed with the rest of your order. This challenge is common during our big sales and campaigns, putting our products in high demand. Please click on ''refresh'' at the bottom of the home page to resolve any technical issues and re-order successfully.
We send exclusively our upcoming offers to our registered customers, and want you to be the first to know! But, we still respect your decision. Please scroll to the bottom of the email and click on unsubscribe to stop receiving our newsletters.
Having an account makes future purchasing quicker and easier as your address and payment details will be securely stored for the next visit and to also allow you to create a return. Click on ''Register now'' from the My Account section.
Enter your details on the ''create a new account'' page, or smoothly proceed using your Google, iCloud, or social media accounts.
Last step! Click on the ''create account'' button, and Hola, your new account is ready to go!
If you're resetting your Kiehl’s account password, keep an eye on your inbox for an email containing a link to reset it. If you don't see the email, don't forget to check your junk or spam folder. If you're still experiencing issues, please don't hesitate to contact our Customer Support team at +966115103214. We're here to help!
If you're having trouble logging into your account, it could be a case of a forgotten password or email address. No worries, though! You can give account recovery a shot by clicking on the 'Forgot Password' link on the log-in page, and a reset link will be sent to your email. If you're already logged in and wish to update your password, you can easily do so from your account's 'Account Details.'
Easily Done! Simply reach out to our dedicated support team +966115103214, and they'll help you through the process.
Your current email is connected to all your account information. If you'd like to use a different email address, you'll need to create a new account with a different phone number and the email you'd like to use
